Shipping policy

Shipping Policy

At PRO NRG Supplements, we're proud to offer free shipping on all orders over £50.

Order Processing Times

Please allow 1–3 business days to process and dispatch your order after it's placed. An order is considered dispatched once it's handed off to our shipping carrier and is in transit to your address. During peak times and holidays, processing may take up to 7 business days.

Estimated Shipping Times

Estimated delivery time refers to the transit time after your order has been dispatched to the carrier, and depends on several factors — most importantly, your location. Estimated delivery times by country:

UK: 3-5 Working Days

Europe: 5-8 Working Days

North America: 5-10 Working Days

Australia: 5-10 Working Days

Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. For international orders, customs delays may also increase the overall delivery timeframe beyond what's listed above.

Order Changes and Accurate Shipping Details

It's the customer's responsibility to ensure shipping details are accurate and complete at checkout. Incomplete or inaccurate details may result in delayed processing or order cancellation. For system-detected address issues, our support team will email you to verify your shipping details within 3 business days of your order being placed. If we don't receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at Support@pronrgsupplements.com within 24 hours of placing your order. We'll do our best to accommodate changes, but we can't guarantee we'll be able to make changes after this time.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with your tracking number, so you can follow your package every step of the way. Please allow up to 24 hours after dispatch for tracking information to update, as it can take carriers some time to scan your package into their system.

If you haven't received your tracking number within 3 business days of placing your order, please contact us at Support@pronrgsupplements.com and we'll look into it for you.

Delayed Delivery

At PRO NRG Supplements, we understand that receiving your order on time matters, and we strive to ship every order as quickly as possible. However, delivery delays can sometimes occur due to circumstances outside our control — for example, severe weather, transportation disruptions, or other courier issues. In such cases, we'll do our best to work with the courier to get your package to you as soon as possible.

There may also be unforeseen delays in processing or shipment, such as product availability issues, address verification problems, or payment processing delays. We'll notify you as soon as possible if we encounter any issue that may delay your order.

PRO NRG Supplements is not liable for delivery delays caused by external factors beyond our control, and we can't guarantee an exact delivery date. We will, however, always do our best to keep you updated and assist with any issues that arise.

Lost or Stolen Packages

We understand how frustrating a lost or stolen package can be. Once a package is handed to our courier partners, it's out of our direct control. If your package is lost or stolen, please contact us at Support@pronrgsupplements.com and we'll do our best to assist you.

We recommend also reaching out to the courier company directly to file a claim, as most couriers have their own claims process for lost or stolen packages. We'll follow up with the courier on your behalf and provide updates as we receive them.

PRO NRG Supplements is not responsible for packages lost or stolen during shipping, and these fall outside our refund policy. That said, we'll do everything we can to help resolve the issue, and depending on the situation, we may offer a replacement. If a package can't be located, we recommend filing a police report.

Shipping Policy Changes

PRO NRG Supplements reserves the right to modify or update this Shipping Policy at any time without prior notice. It's the customer's responsibility to review the most current version of this policy before making a purchase.

By purchasing from and continuing to use PRO NRG Supplements, customers accept this Shipping Policy, including any future modifications. We encourage customers to check this page periodically for updates. If you have any questions, please contact us at Support@pronrgsupplements.com.